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Refund policy

NIKART – REFUND & CANCELLATION POLICY

Effective Date: _29.08.2026

At Nikart, we strive to provide a smooth and reliable food delivery experience. However, in certain situations, customers may be eligible for a refund or compensation as per the policy below.

1. Order Cancellation by Customer

  • Customers can cancel an order before the restaurant starts preparing the food.
  • If the order is cancelled after food preparation has started, the customer may not be eligible for a refund.
  • Once the order has been picked up by the delivery partner, cancellation may not be possible.

2. Order Cancelled by Restaurant

If a restaurant cancels an order due to reasons such as:

  • Unavailability of items
  • Restaurant closure
  • Technical issues
  • Other operational reasons

the customer will be eligible for a full refund of the amount paid online, where applicable.

3. Order Cancelled by Nikart

Nikart may cancel an order due to:

  • Delivery-related issues
  • Restaurant-related issues
  • Technical problems
  • Unavailability of delivery partners
  • Any unforeseen circumstances

In such cases, the customer will generally be eligible for a full refund of the online payment, where applicable.

4. Missing or Incorrect Items

If an item is missing or an incorrect item is delivered, the customer must report the issue to Nikart within 1 hour of delivery.

After verification, Nikart may provide:

  • Refund for the missing/incorrect item, or
  • Replacement of the item, where possible.

5. Damaged or Poor-Quality Food

If the food is received in a damaged, spilled, or otherwise unacceptable condition, the customer should report the issue as soon as possible and, where required, provide clear photographs or other relevant details.

After verification and return of food products Nikart may offer a partial/full refund or another appropriate resolution.

6. Refund for Failed or Duplicate Payments

If money has been deducted from the customer's bank account/UPI/card but the order was not successfully placed, the amount will normally be refunded through the original payment method, subject to payment gateway/bank processing.

In case of duplicate payment, the additional amount will be refunded after verification.

7. Cash on Delivery Orders

For Cash on Delivery orders, no refund can be issued for an amount that has not been paid.

If a COD order qualifies for compensation or refund, Nikart may provide an appropriate resolution after verification.

8. Refund Processing Time

Once a refund is approved by Nikart, the refund will be initiated to the original payment method, where applicable.

The time taken for the amount to reflect in the customer's account may depend on the bank, UPI provider, card issuer, or payment gateway.

9. Delivery Delays

Delivery times shown on the Nikart app are estimates and may vary due to:

  • Restaurant preparation time
  • Traffic
  • Weather
  • High order volume
  • Delivery partner availability
  • Other unforeseen circumstances

A delay by itself does not automatically qualify for a refund.

10. No Refund in Certain Situations

Refunds may not be provided if:

  • The customer provides an incorrect or incomplete delivery address.
  • The customer is unavailable at the delivery location.
  • The customer refuses to accept the order without a valid reason.
  • The customer provides incorrect contact details.
  • The issue is reported after an unreasonable period.
  • The claim is found to be false, fraudulent, or abusive.

11. How to Request a Refund or Report an Issue

Customers can contact Nikart Customer Support through:

Call / WhatsApp: 7522993368

Please provide your Order ID, registered mobile number, and details of the issue. Photos or other evidence may be requested for certain complaints.

12. Final Decision

All refund and compensation requests are subject to verification by Nikart. Nikart reserves the right to approve, reject, or modify a refund based on the circumstances of the order.

Nikart reserves the right to amend this Refund & Cancellation Policy from time to time. Any updated policy will be applicable from the date it is published.

Thank you for choosing Nikart.